To start the return process for your order, please enter your email address and the order number below.
return / exchange
If for any reason you are not satisfied with your purchase, you may return the products within 14 days of the date when the order is received.
Free return service for the product exchange, paid service for a full or partial return. In case of the final return by courier indicated by Lanificio Colombo the shipping costs Euro 20 will be applied.
1. To start the return process please fill out the form above with your order number and email. At the next step you will be able to choose the products you want to return / exchange.
2. After you submit your request you will receive an email confirming the exercise of the right of withdrawal, containing instructions to proceed with the return of the product, to be sent within and no later than the following 30 days to Lanificio Colombo.
Before confirming the withdrawal request, the cost to return the goods will be specified.
If all required conditions are met, Lanificio Colombo shall refund the price of the purchased products fully, remaining charged to the Consumer only the expenses for the return to the Seller of the purchased products, unless the Seller has expressly exempted the Consumer from such expenses, at the time of purchase and on the further condition that the same makes use of the shipping agent indicated in the instructions to proceed with the return.
In case of withdrawal the payments made will be refunded, including delivery costs (except for additional costs arising from the possible choice of a delivery other than the least expensive standard delivery offered), without undue delay and, in any case, no later than 30 days from the exercise of the right of withdrawal.
For more information please read the Condition of Sales p.10 Right of Withdrawal